Return Policy

We hope that your ornaments arrive safely and are just the way you expected them to be, but if there is any problem we want to be the first to know.

If anything in your package is broken please call us immediately, not UPS. We will replace the broken ornament and notify UPS. Since UPS may want to check our packing job, please keep the broken ornament and the outer package for 5 to 7 business days. UPS will call you if they want to inspect the damage. If they have not called in a few days just throw it all away.

If the ornament is not what you ordered or not in the condition you expected please call us and we will send a call tag for it and there will be no charge to you. UPS will pick up the ornament within a few days of the time we issue the call tag.

If you have changed your mind and no longer want the ornament you may certainly return it, at your expense within 10 days of receipt, for a refund. Just carefully pack it, insure it for the value of the ornament and send it to:

Holiday Treasures
ATTN: RETURNS
701 Oak grove Road
Homewood, AL 35209

The credit card used for the original purchase will be credited in the amount originally charged for the returned item(s). Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.